Amazon audible charge4/30/2023 ![]() During this time, we might contact you to obtain additional information about the situation.įor physical goods that are eligible for coverage under the Amazon A-to-z Guarantee for buyers, we will treat submissions as an A-to-z Guarantee claim. Although we will try to complete our investigation as soon as possible, it can take up to 45 business days before we reach a conclusion. You need the following information to dispute a transaction:Īfter completing the online dispute form, your dispute will be sent to the Amazon Pay investigations team for review. Enter information about the transaction as prompted. ![]() On the View Order Details page, click File/View Claim.Go to your Account Activity, and then sign in.When the issue does not relate to the services offered by Amazon Pay directly but to the services provided by the merchant, or if the issue cannot be resolved with the merchant, you can dispute the transaction with Amazon Pay by filing a claim directly from the View Order Details page.įor information about valid reasons for disputing a transaction, see Buyer dispute program. Your preferred resolution for the problem.Nature of the problem(s) with the order.On the View Order Details page under Contact merchant, click the merchant's email address, enter your message, and then send them an email about your issue. On the Account Activity page, find the appropriate order or transaction, and then click Details. Order details, like the order reference provided by the merchant and the list of items in the order Go to Amazon Pay, click Shoppers, and then sign in using your Amazon credentials.You can speed the resolution of your problem by providing the following information in your initial communication: ![]()
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